pkom Responsible Gaming — your safety is our priority
pkom believes entertainment is only enjoyable when it is controlled and experienced consciously. We are always committed to keeping you safe.
Age requirement: 21+ only
pkom is an adults-only platform. In line with applicable guidelines in Bangladesh, only individuals aged 21 or above may register and play on this site.
We verify age at the point of registration. If an application fails the verification process, the account is placed on hold and cannot operate until the correct information is provided.
We are firmly committed to responsible gaming. If you believe someone you know is attempting to use this platform while underage, please inform our support team immediately.
- Age verification is mandatory at registration
- Suspicious accounts are reviewed without delay
- Use of parental control software is recommended
- Easy reporting of any violations
Our protective tools
pkom provides several effective responsible gaming tools to help you stay in full control of your play.
Deposit Limit
Set a maximum deposit amount per day, week, or month. Once active, you cannot deposit beyond the set amount. Increasing the limit requires a 48-hour waiting period — lowering it is immediate.
Time-Out Break
If you want to take a short break, use the time-out feature. Pause your account for any period from 24 hours up to 6 weeks. During the break, logging in or placing bets will not be possible.
Self-Exclusion
Choose the self-exclusion option to close your account for an extended period or permanently. Once activated, it cannot be reversed before the set period ends. This is the strongest protective measure available.
Session Time Alerts
Keep track of how many hours you have been playing. After continuous play, alert messages are shown at set intervals. This keeps you time-aware and helps you build healthy gaming habits.
Bet History Review
View the full history of all bets and deposits in your account. Evaluate your own playing patterns and contact the support team right away if you notice any unusual changes.
24/7 Support
Our Bengali-speaking support team is available 24 hours a day, 7 days a week via live chat. If you have any concerns related to gambling, feel free to ask for help.
Warning signs of problem gambling
The most important part of responsible gaming is staying aware of your own behaviour. If any of the signs below appear in you or someone you know, seek help right away.
- Placing larger bets to try to win back lost money
- Hiding gambling activity from family or friends
- Taking loans or using savings to gamble
- Trying to stop playing but being unable to
- Neglecting work, family, or daily responsibilities
- Feeling anxious or restless when unable to gamble
- Turning to gambling to cope with sadness or stress
Keep in mind
Gambling is a form of entertainment — not a way to earn money. Never play with the goal of avoiding losses or recovering what you have lost. Never bet money you cannot afford, beyond your entertainment budget.
Our support team at pkom is always by your side. If you notice signs of a problem, do not wait — let us know via our 24/7 live chat.
Set your limits step by step
Log in to your account
Log in to your pkom account and click the profile icon at the top right.
Open "Responsible Gaming" settings
From the profile menu, select the "Responsible Gaming" option.
Choose your preferred limit
Pick the option you need from deposit limit, time-out, or self-exclusion.
Set the amount or duration
For a deposit limit, enter the maximum amount (in taka) and choose the time period (daily/weekly/monthly).
Confirm
Review the details and press the "Confirm" button. The settings will take effect immediately.
Important information
- Lowering a limit takes effect immediately
- Increasing a limit has a 48-hour waiting period
- Self-exclusion cannot be reversed before the period ends
- An email confirmation is sent for any change to settings
- 24/7 live chat support is available for any issue
Top tips for playing responsibly
Set a budget
Decide before you play how much money you are willing to spend. Stick strictly to your entertainment budget and never go beyond that limit.
Do not try to chase losses
Placing bigger bets to recover losses is very risky. Each bet is independent — a previous result does not influence the next one.
Take breaks
Taking regular breaks helps keep a clear head. During your breaks, drink water, take a walk, and spend time with family.
Never play with borrowed money
Never place bets using a loan, a credit card, or someone else's money. Only spend your own surplus money on entertainment.
Gaming is entertainment
Do not think of gambling as a source of income. It is a leisure activity — winning is enjoyable but losing is also a normal part of it.
Keep your account secure
Do not share your pkom account details with anyone. Do not let anyone else use your account.
Need help? We are here
Contact us for any concerns related to gambling. Our Bengali-speaking support team is always ready.
Live Chat Support
Bengali support is available 24 hours a day, 7 days a week. Speak with a support agent instantly for any issue.
Email Support
For any responsible gaming request or question, email us at: [email protected]
Frequently Asked Questions
Enjoy pkom entertainment safely
Our wide game collection, cricket betting, slots, and casino — enjoy it all responsibly.