pkom Privacy Policy —
Your information is safe with us
This policy clearly explains how your personal information is collected, stored, and used. We protect your privacy with SSL encryption and strict security measures.
Introduction and Applicability
pkom ("we", "our", "platform") provides an online casino and betting service for players in Bangladesh. This privacy policy ("policy") explains what information we collect, how we store it, and for what purposes we use it when you visit our website pkom.cam, register an account, or use any of our services.
This policy applies to all registered users, guest visitors, and any person who interacts with any pkom service. By using pkom, you consent to this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us.
We may update this policy from time to time. Any changes will be clearly announced on the website, and the "Last updated" date at the top of the page will change. Please check this page regularly.
What information we collect
We may collect the following types of information:
2.1 Information you provide directly
- Full name, date of birth, and gender
- Email address and contact information
- Password (stored in encrypted form — never in plain text)
- National ID or passport information (for KYC verification)
- Financial transaction information: bKash, Nagad, Rocket, or Upay number
- Deposit and withdrawal history
2.2 Automatically collected information
- IP address and device type
- Browser type and operating system
- Website access time, page visit patterns, and session information
- Data collected through cookies and similar tracking technologies
- Referral source (where you came from before reaching our site)
2.3 Information received from third parties
- KYC-related information from identity verification service providers
- Transaction confirmation data from payment processors
- Risk-related information from fraud prevention services
Purpose of data use
Collected information is used for the following legitimate purposes:
| Purpose | Description |
|---|---|
| Account management | Ensuring registration, login, and account security |
| KYC verification | Confirming age and identity; preventing access by minors |
| Financial transactions | Processing deposits and withdrawals and maintaining transaction records |
| Fraud prevention | Detecting suspicious activity and ensuring platform security |
| Service improvement | Statistical analysis to improve user experience |
| Customer support | Providing assistance through 24/7 live chat |
| Responsible gaming | Identifying problematic gaming behavior and providing necessary support |
| Legal obligations | Complying with applicable laws and regulations |
Cookies and Tracking Technologies
pkom uses cookies to improve your browsing experience and ensure service functionality. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential cookies: Required for the core functionality of the website, such as maintaining login sessions. These cannot be disabled.
- Functional cookies: Remember your preferences and settings, such as language preference.
- Analytics cookies: Help us understand how users are using the site. This information is statistical and not personally identifiable.
- Security cookies: Used to prevent fraud and unauthorized access.
You can control most cookies by changing your browser settings. However, disabling essential cookies may affect the functionality of the website.
Data Sharing and Disclosure
We do not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment service providers: Minimum information necessary to complete transactions through bKash, Nagad, Rocket, and Upay.
- Identity verification services: With relevant third parties to complete the KYC process.
- Fraud prevention services: To detect and prevent suspicious activity.
- Legal requirements: To respond to court orders, legal processes, or legitimate requests from regulatory authorities.
- Business succession: In the event of a merger, acquisition, or transfer of services, users will be notified in advance.
Third-party service providers are bound by contract with us and are required to use your information only for the specified purpose. They may not independently use your information or transfer it to anyone else.
Data Storage and Security
Protecting your information is our highest priority. We apply industry-standard security measures:
Technical security
- SSL/TLS encryption used for all data transfers
- Passwords stored using industry-standard hashing algorithms
- Regular security audits and vulnerability testing
- Two-factor authentication feature
- Restricted access policy for data servers
Data retention period
We retain your information while your account is active. Even after account closure, information may be kept for a specified period as required by legal obligations, dispute resolution, or fraud prevention. Once that period has passed, information is securely deleted or anonymized.
Although we apply high-standard security measures, transmitting information over the internet cannot be entirely risk-free. It is your responsibility to keep your account password confidential and not share it with others.
Your Rights
You have the following rights over your personal information. Contact us to exercise these rights:
- Right to access: You can request a copy of the information we hold about you.
- Right to rectification: You can request correction of inaccurate or incomplete information.
- Right to erasure: In certain circumstances you can request that your information be deleted, subject to compliance with legal obligations.
- Right to restrict processing: In certain circumstances you can request that processing of your information be limited.
- Right to object: You can object to marketing communications.
- Right to data portability: Where applicable, you can request your information in a structured format.
We will respond as quickly as possible after receiving a request. In some cases, particularly where legal obligations or the rights of other users must be protected, it may not be possible to fulfill every request. In such cases we will let you know the reason.
Protection of Minors
pkom's services are intended solely for individuals aged 21 or older. We do not knowingly collect information from minors. Age verification is mandatory during the registration process.
If we become aware that we have unintentionally collected information from a minor, we will immediately close that account and delete all related information. If you believe a minor is using our platform, please notify us immediately.
For more details on the protection of minors, please visit our Responsible Gaming page.
Marketing Communications
If you consent to receiving our promotional information and offers by email, we may send this information to your registered email address. Every marketing email will include an option to unsubscribe.
You can opt out of marketing communications at any time:
- By clicking the "Unsubscribe" link at the bottom of the email
- By changing your preferences in your account settings
- By contacting our support team directly
Even after opting out, you will continue to receive important emails related to your account, transactions, and security, as these are an essential part of service delivery.
International Data Transfers
In some cases your information may be processed or stored on servers located outside Bangladesh, such as with third-party service providers. Countries to which data is transferred may not have the same level of data protection laws as your country.
For data transfers we ensure that the necessary contractual safeguards are in place. We only work with service providers that maintain adequate data protection standards and are consistent with our privacy standards.
Third-Party Websites
The pkom website may contain links to third-party websites. These links are provided for your convenience. We are not responsible for the privacy policies and practices of third-party websites. We recommend reading their own privacy policies before visiting these sites.
Game providers such as Pragmatic Play, JILI, PG Soft, Spribe, and other payment gateway services have their own privacy policies. Your interactions with them are governed by their own policies.
Changes to the Policy
We reserve the right to update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:
- A clear notice will be displayed on the website for significant changes
- Registered users may be notified by email
- The "Last updated" date at the top of the page will change
Continuing to use pkom after changes have been made will be considered as your consent to the new policy. We recommend that you review this page regularly.
Contact Us
Contact us for any questions, concerns, or to exercise your rights regarding this privacy policy. Our team is always ready to answer all your questions in Bengali.
24/7 Bengali support — visit the site and start a live chat
Contact us regarding any matter mentioned in this policy. We will try to respond as quickly as possible after receiving your request.