pkom Frequently Asked Questions

Depositing to pkom via bKash is generally instant — in most cases your balance is credited within a few seconds to a few minutes at most. The minimum deposit amount is ৳300. If there is any delay, contact live chat with your transaction reference number.

After logging in to pkom, go to the cashier section and select the Nagad option. Send money to the designated Nagad number and paste the transaction ID into the deposit form. The minimum deposit is ৳300. Once confirmed, your pkom wallet balance will be updated immediately.

Withdrawals at pkom are generally completed within 5 to 30 minutes. The minimum withdrawal amount is ৳1,000. The same timeframe applies to all payment methods — bKash, Nagad, Rocket, and Upay. Having a verified account makes the process even faster.

pkom does not charge any additional fees for deposits or withdrawals. However, your mobile banking operator (bKash, Nagad, Rocket, or Upay) may apply their own service charges. Those charges depend on the respective operator's rules, not pkom.

Yes. pkom supports both deposits and withdrawals via Rocket and Upay. The minimum deposit is ৳300 and the minimum withdrawal is ৳1,000 for both methods. If you experience any issues with either method, contact live chat for assistance.

Most withdrawals are completed within 5–30 minutes, but it may take a little longer if your account verification is still pending, if it is your first withdrawal, or if an additional security review is needed. Please be patient, and if the wait is unusually long, contact live chat.

pkom's cricket section lets you bet on BPL and other domestic and international cricket matches. You can place bets before a match starts as well as during play (live betting). Select a match, choose a market (e.g., match winner, top run scorer), enter your stake, and confirm your bet. All bets are settled in taka (৳).

Yes. pkom is fully mobile-friendly — all games can be played on both Android and iOS devices through a browser. No separate app download is required. Open pkom.cam in your smartphone browser and join any game directly.

RTP, or Return to Player, is the average percentage of bets returned to players over the long run in a slot game. For example, a 96% RTP means that on average ৳96 is returned to players for every ৳100 wagered over time. This is a statistical average — the outcome of each spin is determined by a Random Number Generator (RNG), so every spin is completely independent.

pkom's live casino features games from world-class providers such as Evolution Gaming and Ezugi. On many live tables, you can interact with the dealer in Bengali or English. Select the "Live Casino" section from the game lobby and join a table of your choice.

In live betting, the real-time odds change as the match progresses. New markets open after each over of a T20 or IPL match while previous markets close. Click on a live match on pkom's cricket page to see all active markets. Quick decisions are needed since odds can change at any moment.

pkom only uses games from reputable providers (such as PG Soft, Pragmatic Play, JILI, and Spribe) that use third-party tested RNGs meeting international standards. This means every spin and bet outcome is completely random and free from manipulation.

pkom gives new members a 100% bonus on their first deposit, up to ৳15,000. This means if you deposit ৳15,000, you can start playing with a total of ৳30,000. To withdraw the bonus, you need to meet a 20x turnover requirement on the bonus amount. For full bonus terms, please read the terms and conditions.

A wagering requirement is the total amount you need to bet before bonus funds can be withdrawn. For example, if you receive a ৳1,000 bonus, you need to place ৳1,000 × 20 = ৳20,000 in bets before that bonus becomes withdrawable. The percentage of bets that count toward the wagering requirement for each game is stated in the bonus details.

pkom's VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. You can move up to higher levels through regular play. Bronze level offers up to 0.3% weekly cashback and Diamond level offers up to 1.5%. VIP members also enjoy exclusive offers and priority support.

pkom offers weekly cashback and reload bonuses during special events for regular players. The latest offers can be found on the promotions page and via live chat. Special promotions also run during Eid or the BPL season — check the exclusive page regularly so you do not miss them.

Most bonuses can be used on slots and casino games. Different terms may apply for cricket betting or certain live games. The bonus details for each offer specify which games count toward the wagering requirement and at what percentage. See the terms and conditions for more details, or ask via live chat.